Daléro Privacy Policy

 
Introduction

Daléro places great importance on protecting and respecting your privacy. This privacy policy (together with any other documents referred to herein) outlines the basis on which we collect, process, and store personal data. We ask that you read this policy carefully to understand how we handle your personal data.
This policy applies to visitors of our website(s), customers, suppliers, and other individuals with whom we communicate or enter into agreements. It should be read in conjunction with our cookie policy and general terms and conditions.
 

 
Data Controller

For the purposes of data protection legislation, Daléro is the data controller responsible for processing personal data. If you have questions about this policy or your data, you may contact us using the details at the end of this document.
 

 
Who Are Our Users?

Individuals under the age of 18:
If you are under 18 years old, you must obtain consent from a parent or legal guardian before providing personal data through our website. Without such consent, you are not permitted to submit data.

Business users:
If you are acting as a sole proprietor, partnership, or on behalf of a company, your personal information is processed in accordance with the relevant parts of this privacy policy.
 

 
Data We Collect

We may collect and process the following personal data:

Data you provide to us:
This may include filling out forms, attending events, or placing an order. This information may include your name, address, email address, phone number, payment details, and other relevant information.

Data collected through use of our website:

  • IP address
  • Browser details
  • Interactions with the website (such as clicks, scrolling, pages visited)
  • Devices used and connection information

Data from third parties:
We may receive data from business partners, service providers, advertising or analytics partners.

Data aggregation:
We use aggregated data to analyze trends. If such data can lead to direct or indirect identification, it is treated as personal data.
 

 
Cookies

We use cookies to distinguish you from other users. Please refer to our cookie policy for more information on the use and purposes of cookies.
 

 
Purposes of Data Processing

We use your data for purposes such as:

  • Customer service
  • Fulfilling contractual obligations
  • Internal administration
  • Improving products and services
  • Marketing purposes (with consent)
  • Security and fraud detection
  • Social media interaction and engagement analysis

We also create customer profiles to better serve you in the future.
 

 
Legal Bases for Processing

Depending on the context, we process your data based on:

  • Consent: for example, for sending marketing communications
  • Performance of a contract: such as processing orders
  • Legal obligation: such as anti-fraud checks
  • Legitimate interest: such as improving services or direct marketing to existing customers
     

 
Retention Period

Personal data is retained only as long as necessary for the purposes for which it was collected. As a standard, we keep data for up to seven (7) years after the end of the customer relationship. Thereafter, it is deleted or anonymized.
 

 
Sharing Data

We only share data with:

  • Group affiliates
  • Service providers and subcontractors
  • Third parties for legal compliance
  • External marketing partners (only with your consent)
  • Authorities if legally required

Transfers outside the EEA only occur under safeguards such as standard contractual clauses.
 

 
Our GDPR Approach

Daléro fully complies with the General Data Protection Regulation (GDPR). We collect and process personal data solely on lawful grounds, ensure transparency to data subjects, and implement appropriate technical and organizational security measures to protect your data. Always keep your password(s) confidential and do not share them with others. Despite our precautions, we cannot fully guarantee the security of data transmitted over the internet. Your privacy rights are central to us, and we strive to handle your data securely and lawfully.
 

 
Your Rights

Under the GDPR, you have the following rights:

  1. Right of access
  2. Right to rectification
  3. Right to erasure
  4. Right to restrict processing
  5. Right to data portability
  6. Right to object to processing
  7. Right to refuse automated decision-making
  8. Right to withdraw consent

You can exercise your rights using the contact details below. We respond within two weeks, unless your request is complex.
 

 
Contact

or questions or requests regarding your personal data, please contact:

Daléro B.V.
info@dalero.com 
+31 (0) 13 790 00 51
De Sonman 21, 5066 GJ Moergestel (NL)

If you are dissatisfied with our processing, you may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).